Shipping Policy

This policy applies to all purchases made on cartoysshop.com.

Welcome to the Stinger Audio Store. We engineer premium audio gear for enthusiasts who demand peak performance and reliability in their vehicles—from custom car builds and Jeeps to ATVs/UTVs. Our policies are designed to be as straightforward and dependable as our products, ensuring you get the right gear for your project.

Shipping Information

We ship globally (excluding some remote regions and parts of Asia). All orders are processed within 1-2 business days from our facility in Louisville, KY, USA.

Shipping Methods & Delivery Times

We offer two shipping options to balance speed and cost:

• Standard Shipping: Shipped via DHL or FedEx.
  • Delivery: 10-15 business days after shipment.
  • Cost: $12.95 (applied to all orders).
• Free Shipping: Shipped via EMS (available for orders over $50).
  • Delivery: 15-25 business days after shipment.
  • Cost: FREE on qualifying orders.

Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays. Tracking information will be provided once your order ships.

Returns & Exchanges Policy

We stand behind every amplifier, speaker, and accessory we sell. However, we understand that sometimes a component might not fit your specific build. Our policy is designed to be clear and fair.

The Return & Exchange Process: Step-by-Step

1. Initiate Your Request:
   • Within 15 days of receipt, email our support team at [email protected].
   • Use the subject line: “Return/Exchange Request – Order #[Your Order Number]”.
   • Include your order number and details about the product and reason.
2. Receive Authorization & Instructions:
   • Our team will review your request. If approved, we’ll email you an RMA number and detailed return instructions.
   • Do not ship anything back without an RMA number.
3. Pack and Ship:
   • Securely pack the item in its original packaging with all included parts.
   • Clearly write the RMA number on the outside of the box.
   • Ship to our returns facility (address provided in instructions). We recommend using a trackable and insured service.
   • Original shipping fees are non-refundable. You are responsible for return shipping costs.
4. Inspection & Completion:
   • Once received, we’ll inspect the item to ensure it meets our return conditions.
   • We’ll notify you via email about the status of your refund or the shipment of your exchange item.

Refunds: Timing & Method

• Timing: After we approve the return, please allow 5-10 business days for the refund to be processed to your original payment method.
• Method: Refunds are issued to the original form of payment (Visa, MasterCard, JCB, or PayPal). Your bank or financial institution may take additional time to post the refund to your account.
• Note: International transaction fees charged by your bank are not refundable by Stinger Audio Store.

Exchanges

For exchanges, once the return is approved, we will ship the replacement item using your preferred shipping method. Any price difference will be charged or refunded accordingly.

Products That Cannot Be Returned or Exchanged

Due to the specialized nature of our inventory and to ensure every customer receives brand-new, fully functional components, the following items are FINAL SALE and cannot be returned or exchanged unless they arrive dead on arrival (DOA) or are fundamentally defective:

Need Help? Contact Our Gearheads

Thank you for choosing Stinger Audio Store. We appreciate your business and are committed to supporting your audio build with top-tier products and clear, fair policies.