Welcome to the Stinger Audio Store FAQ! We’re here to power your journey with crystal-clear sound and reliable performance. Below you’ll find answers to the most common questions about our products, shipping, payments, and more. Can’t find what you need? Our support team is always ready to help.

🚚 Quick Shipping Note: We process orders in 1-2 business days and ship worldwide from our Louisville, KY warehouse. Most orders ship within 24 hours on business days!

📦 Ordering & Shipping

1. Where do you ship from and how long does processing take?
All orders ship from our warehouse in Louisville, Kentucky, USA. Once your payment is confirmed, we process and pack your order within 1-2 business days. Most orders ship within 24 hours on business days. You’ll receive a tracking number via email as soon as it ships.
2. What shipping options do you offer?
We offer two global shipping options (excluding a few remote regions):

Option 1: Standard Shipping (Recommended for Speed)
• Cost: $12.95
• Carrier: DHL or FedEx
• Delivery: 10-15 days after shipment
• Ideal for: Premium car audio, amplifiers, lighting kits, and time-sensitive projects.

Option 2: Free Economy Shipping
• Cost: FREE on orders over $50
• Carrier: EMS (Economy Mail Service)
• Delivery: 15-25 days after shipment
• Ideal for: Larger orders, full component systems, ATV/UTV accessories, or planned upgrades.
3. Do you ship internationally? Are there extra fees?
Yes! We ship globally to audio enthusiasts and adventurers worldwide (excluding some remote areas in Asia and other isolated regions).

Important: Customs duties, taxes, or import fees may apply when your order arrives in your country. These charges are the responsibility of the recipient and are not included in our shipping charges or product prices. Please check with your local customs office for estimates.
4. How can I track my order?
As soon as your order ships, we’ll send you a tracking number via email. You can use this number on the carrier’s website (DHL, FedEx, or EMS) for real-time updates on your order’s journey from our warehouse to your garage, trail, or dock.

🔧 Products & Compatibility

5. What types of products do you specialize in?
We power journeys for every lifestyle with premium vehicle enhancement products:
• For the Off-Road Adventurer: Jeep/4×4 Lighting & Accessories, ATV/UTV Accessories & Lighting.
• For the Audiophile: Hi-Res Amplifiers, Component Systems, Full Range Speakers.
• For the Tech-Savvy Driver: Apple CarPlay & Android Auto Receivers, Dash Cams, Backup Cameras.
• For the Marine Enthusiast: Waterproof Marine Audio Solutions.
• For Security & Safety: Car Alarms & Remote Start, Installed Detectors.
6. How do I know if a product fits my vehicle?
Product descriptions and specifications on our site include compatibility information. For complex installations (like custom Jeep/4×4 setups or component systems), we recommend consulting with a professional installer or contacting our support team at [email protected] with your vehicle details before purchase.

💳 Payments & Accounts

7. What payment methods do you accept?
We accept all major credit cards and secure online payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are encrypted and secure.
8. Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We do not store sensitive credit card details on our servers.

🔄 Returns & Refunds

9. What is your return policy?
We stand by our products. If you’re not satisfied, you may return most new, unopened items in original packaging within 15 days of delivery for a refund. Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable. Some items (like opened installation parts or special orders) may be subject to different rules—please see our full Return Policy page or contact us before returning.
10. What if my item arrives damaged or defective?
We pack all items (especially delicate ones like Hi-Res Amplifiers and Component Systems) with great care. If your item arrives damaged or is defective, please contact us immediately at [email protected] within 7 days of delivery with your order number and photos of the product and packaging. We will arrange a replacement or refund.

📞 Contact & Support

11. How do I contact customer support?
Our dedicated support team is here for audio enthusiasts and adventurers worldwide! For the fastest service, email us at: [email protected]
Please include your order number and details about your question or issue.
12. What are your business details?
Stinger Audio Store
1112 Flat Rock Road
Louisville, KY 40245
United States
Email: [email protected]
Website: cartoysshop.com
Ready to Upgrade Your Sound?
Explore our curated selection of amplifiers, speakers, receivers, and vehicle enhancement parts. With clear delivery options and unbeatable prices, your next audio adventure is just a few clicks away.

START SHOPPING NOW

*This FAQ is based on information available on the Stinger Audio Store website. Policies are subject to change. Please refer to the official website for the most current information.